1. Consultation and Order Process 1.1. Clients interested in hair extensions must provide details about their current hair color, thickness, and desired outcome. Clients are encouraged to send a photo for accurate recommendations. 1.2. Based on the client’s preferences, including hair length, color, and the estimated weight (grams), we will source suitable options from our supplier. 1.3. After receiving available options from the supplier, we will present the best matches to the client for final selection.

2. Payment and Order Confirmation 2.1. Once the client confirms their selection, full prepayment for the hair is required before placing the order with the supplier. 2.2. Payments can be made via bank transfer, credit card, or other agreed-upon methods. 2.3. Orders are non-refundable after confirmation, as hair extensions are custom-selected for each client.

3. Hair Preparation and Appointment Booking 3.1. The supplier will ship the ordered hair within 1-2 business days. 3.2. Upon receiving the hair, we will prepare it for the extension procedure (encapsulation, if required). 3.3. An appointment will be scheduled at a mutually convenient time for the hair extension procedure.

4. Hair Extension Procedure 4.1. The client must arrive on time for the scheduled appointment. 4.2. The procedure duration may vary depending on the length and volume of the hair being installed. 4.3. The client must follow the aftercare instructions provided to ensure the longevity and quality of the hair extensions.

5. Final Payment and Completion 5.1. After the procedure is completed, the client must pay for the service in full via cash, card, or other accepted payment methods. 5.2. The client will leave with professionally applied hair extensions, ready to enjoy their new look.

6. Cancellations and Rescheduling 6.1. Clients must notify us at least 24 hours in advance if they need to reschedule or cancel their appointment. 6.2. Failure to notify within the required timeframe may result in a cancellation fee.

7. Liability and Disclaimer 7.1. We strive to provide high-quality hair extensions and professional services; however, results may vary based on individual hair conditions and aftercare practices. 7.2. We are not responsible for any adverse reactions or dissatisfaction due to improper hair care or failure to follow maintenance instructions. 7.3. Clients assume full responsibility for their decision to proceed with hair extensions and acknowledge that hair care maintenance is required to sustain the look.

8. Contact Information For any inquiries, consultations, or concerns, please contact us via email or phone as provided on our website.

By proceeding with our services, clients agree to these Terms of Service.